Privacy Policy

We value your privacy and commit to protect your personal data. This Privacy Policy describes how we collect, use, and safeguard your information when you register and use our Suraksha Plaza Portal -> https://surakshaplaza.svpnpa.gov.in

A) When you register or place an order on our website, we may collect the following information:

1. Personal Identification Information: Name, email address, phone number, shipping and billing addresses.
2. Account Information: Username and encrypted password.
3. Order History: Items purchased, order date, shipping status, and delivery details.
4. Technical Information: IP address, browser type, device information, and usage data (via cookies and analytics tools).

B) We use the collected data for the following purposes:

1. To register and manage your customer account.
2. To process orders and arrange deliveries.
3. To communicate updates about your order and account.
4. To provide customer service and respond to inquiries.
5. To enhance our website, services, and user experience.
6. To send promotional emails or offers (only with your consent).
7. To comply with legal obligations and enforce our terms.

C) We do not collect or store any credit/debit card or other payment details. All payments on our platform are securely processed through trusted third-party payment gateway providers.

D) We do not sell or rent your personal information to third parties.

E) We may share your data only in the following cases:

1. With Service Providers: Such as logistics providers, IT service providers, and customer support partners—only to the extent necessary to provide our services.
2. Legal Compliance: When required to do so by law or to respond to legal requests.
3. Business Transfers: In the case of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.